Frequently asked questions

Email it to your private TurtleSave address (find it on your Dashboard after signing up), with TURTLESAVE <folder path> somewhere in the subject line — for example TURTLESAVE Clients/Smith. Every attachment on that email gets filed there automatically.

Nothing gets lost. If the folder named in the subject line doesn't match an existing folder in your connected storage, the file is filed under a safe "Fall Back" folder instead — so you can always find it and sort it manually later.

Dropbox, Microsoft OneDrive, and Box are all fully supported today — connect any one of them from your Connections page in a couple of clicks. You can only have one connected at a time; connecting a new one replaces whichever was connected before.

No. Connecting your storage uses OAuth — the standard "Login with..." flow you've likely used elsewhere. You authorize access directly with Dropbox/Microsoft/Box, and TurtleSave never sees your password at all. You can revoke access anytime from Connections, or directly from your storage provider's own account permissions.

By default, anyone who knows your filing address can send files to it, and adding senders to your allowed-senders list on the Inbound Mail page doesn't change that on its own — it's there to give specific senders (or whole domains, like @yourcompany.com) a default filing folder, so their emails get sorted automatically. If you genuinely want to block everyone except the senders you've listed, there's a separate "Block everyone not on this list" toggle on that same page — off by default, your choice to turn on.

No — files go straight from the incoming email into your connected storage. TurtleSave doesn't keep a separate copy anywhere. Your activity history just records what was filed, when, and where — not the file contents themselves.